Storage St Helier Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage St Helier provides storage and related services, including collection, delivery and removal support within its service area. By placing a booking, using our facilities or instructing us to handle your goods, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions the following expressions have the meanings given below:
Client means the person, firm or company who requests or receives services from Storage St Helier.
Company means Storage St Helier, which provides storage units, associated handling, removal support and related services.
Services means storage services, handling, loading, unloading, transportation, collection, delivery, and any other services agreed in writing between the Client and the Company.
Goods means any property, items, personal effects, furniture, equipment, or other things that the Company agrees to store, move, or handle for the Client.
Contract means the legally binding agreement between the Client and the Company made in accordance with these Terms and Conditions.
2. Scope of Services
The Company provides storage facilities and may also offer removal-related services such as collection, loading and unloading of Goods, and delivery into or out of storage. Availability of specific services may vary and is subject to capacity, vehicle availability and operational considerations.
The Company does not guarantee that a particular unit size or type of service will be available on a specific date until a booking has been confirmed in accordance with these Terms and Conditions.
3. Booking Process
3.1 A booking request may be made by the Client via the Company’s website contact form, in person or by any other method accepted by the Company at its discretion.
3.2 The Client must provide accurate and complete information, including proposed dates, addresses for any collection or delivery, a description of the Goods, estimated volume, access details and any special handling requirements. The Company shall not be liable for any delay, additional cost or inability to complete the Services arising from inaccurate or incomplete information supplied by the Client.
3.3 Following receipt of a booking request, the Company may issue a quotation. Unless otherwise stated, quotations are estimates only and valid for a limited time. The Company reserves the right to amend or withdraw a quotation before acceptance.
3.4 A Contract between the Client and the Company is formed only when the Company confirms acceptance of the booking, which may be by written confirmation, issuing an invoice, or commencement of the Services.
3.5 The Company reserves the right to refuse any booking at its sole discretion.
4. Payments and Charges
4.1 The Client agrees to pay all charges for the Services as quoted or as otherwise notified by the Company, together with any taxes or duties payable in accordance with applicable law.
4.2 The Company may require a deposit or advance payment as a condition of accepting a booking. Any required deposit will be specified at the time of booking. The booking is not fully confirmed until the deposit is received in cleared funds.
4.3 Storage fees are normally payable in advance, either monthly or for such other billing period as the Company may specify. Payment must be received on or before the due date.
4.4 Charges for removal-related services, including collection and delivery of Goods, may be required in full prior to the scheduled service date, unless otherwise agreed in writing.
4.5 Payment methods accepted by the Company will be notified to the Client. The Company may change accepted payment methods from time to time.
4.6 If the Client fails to make any payment when due, the Company may, at its discretion, charge interest on the overdue amount at a reasonable rate from the due date until the date of actual payment, suspend Services, deny access to the storage unit, or exercise a lien over the Goods as set out in these Terms and Conditions.
5. Cancellations and Amendments
5.1 The Client may cancel or amend a booking by giving notice to the Company. Any cancellation or amendment is effective only when acknowledged by the Company.
5.2 If the Client cancels a booking for removal-related services with less than a specified notice period prior to the scheduled date, the Company may charge a cancellation fee. The applicable notice period and cancellation charges will be made clear at the time of booking and may depend on the scale of the service and any special arrangements made.
5.3 If the Client cancels or terminates ongoing storage prior to the end of a paid period, no refund will normally be given for any unused portion of that period, unless otherwise agreed in writing.
5.4 The Company reserves the right to cancel or reschedule any booking if it is unable to perform the Services due to circumstances beyond its reasonable control, including but not limited to extreme weather, road closures, accidents, breakdowns, or staff shortages. In such cases the Company will endeavour to offer an alternative date or a refund of any prepaid charges for the affected services, which shall be the Client’s sole remedy.
6. Client Responsibilities
6.1 The Client is responsible for ensuring that the premises at which the Goods are collected or delivered are accessible, safe and suitable for the Company’s staff and vehicles. The Client must inform the Company of any access restrictions, parking limitations, special loading instructions, or other relevant information before the booking is confirmed.
6.2 The Client must ensure that Goods are properly packed, secured and labelled, unless the Company has specifically agreed to provide packing services. The Company is not liable for damage arising from inadequate packing by the Client.
6.3 The Client must not store or present for collection any prohibited items, including but not limited to illegal substances, explosives, flammable materials, perishable goods, live animals, plants, aerosols, firearms, or any Goods which may cause harm, infestation, contamination or damage.
6.4 The Client must comply with all reasonable instructions given by the Company’s staff in relation to access, parking, loading, unloading and safety when Services are being carried out.
7. Use of Storage Units
7.1 Storage units are provided solely for the storage of Goods and may not be used for residential purposes, business operations, manufacturing, or any unlawful activity.
7.2 The Client is responsible for securing their storage unit and must use any locks approved or supplied by the Company. The Company does not accept responsibility for any loss caused by inadequate or defective locks provided by the Client.
7.3 The Client must not make any alterations or additions to the storage unit or facility, or install any fixtures or fittings, without prior written consent from the Company.
7.4 The Client must keep the unit clean, avoid causing nuisance or disturbance to others, and must not block aisles, corridors, loading bays or emergency exits.
8. Waste Regulations and Prohibited Materials
8.1 The Client must not use any storage unit or the Company’s facilities for the disposal of waste. All packaging materials and unwanted items must be removed by the Client and lawfully disposed of in accordance with applicable waste regulations.
8.2 The Client must not leave waste, discarded furniture, electrical items, construction debris or hazardous materials on site or in common areas. The Company may remove any such items at the Client’s risk and expense, and charge a reasonable fee for clearance and disposal.
8.3 The Company reserves the right to open units, where lawfully permitted, if it reasonably suspects the presence of prohibited or hazardous materials, or if required by law enforcement or other authorities.
9. Liability and Risk
9.1 The Client’s Goods are stored and handled at the Client’s own risk unless otherwise agreed in writing. The Client is strongly advised to arrange appropriate insurance cover for the full replacement value of the Goods while in storage and during any removal-related services.
9.2 The Company’s liability for loss of or damage to Goods, however caused, shall be limited to a reasonable amount per claim or per item, subject to any specific limitation amount communicated by the Company. The Company will not be liable for any loss exceeding the declared or assessed value of the Goods, or any loss that is not directly caused by the Company’s negligence or breach of contract.
9.3 The Company will not be liable for any loss or damage arising from any of the following:
a. Inherent vice or defective condition of the Goods.
b. Insufficient or improper packing or preparation of Goods by the Client.
c. Normal wear and tear, gradual deterioration, dust, or atmospheric or climatic conditions.
d. Vermin, insects, or pests, unless caused by the Company’s failure to maintain a reasonable standard of hygiene at the facility.
e. Acts or omissions of the Client or any third party.
f. Events beyond the Company’s reasonable control, including but not limited to natural disasters, fire, flooding, war, civil unrest, or acts of terrorism.
9.4 The Company shall not in any circumstances be liable for any indirect or consequential loss, including loss of profit, loss of business, loss of opportunity or emotional distress, arising out of or in connection with the Services.
9.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, or any other liability which cannot be excluded or limited under applicable law.
10. Lien and Right of Sale
10.1 The Company has a lien over the Goods for all charges due and payable by the Client, including any storage fees, removal charges, administration fees, interest and costs incurred in enforcing the lien.
10.2 If the Client fails to pay any amount due within a reasonable period after receiving notice from the Company, the Company may, in accordance with applicable law, sell or otherwise dispose of some or all of the Goods in order to recover the outstanding sums. The Company will account to the Client for any net proceeds of sale after deduction of all amounts properly due, including costs of sale and any storage or clearance fees.
11. Access and Security
11.1 Access to the storage facility and individual units is subject to the Company’s opening hours, access procedures and security measures, which may change from time to time for operational or security reasons.
11.2 The Client must comply with any security procedures in place, including identification checks and access control systems, and must not share access codes or keys with unauthorised persons.
11.3 The Company may temporarily restrict access to the facility for maintenance, safety or security reasons. The Company will seek to minimise disruption where reasonably possible.
12. Termination
12.1 Either party may terminate the Contract for storage by giving the period of notice specified by the Company at the commencement of the storage agreement, or as subsequently varied by agreement.
12.2 The Company may terminate the Contract immediately if the Client materially breaches these Terms and Conditions, fails to pay any sums due, engages in illegal or unsafe activities on site, or causes damage to the facility or the property of others.
12.3 Upon termination, the Client must remove all Goods from the storage unit and leave it clean and in good condition. If the Client fails to do so, the Company may remove and store or dispose of the Goods at the Client’s expense.
13. Data Protection
13.1 The Company will collect and process personal data relating to the Client for the purposes of administering the Contract, processing payments, managing access and security, and fulfilling legal obligations.
13.2 The Company will take reasonable steps to keep personal data secure and will only retain it for as long as is reasonably necessary for the purposes for which it was collected or as required by law.
14. Variations
14.1 The Company may amend these Terms and Conditions from time to time. The current version in force will be made available to Clients. Any changes will normally apply to new bookings and renewals, but the Company may apply updated terms to existing Contracts where permitted by law and after reasonable notice.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services provided by the Company, shall be governed by and construed in accordance with the laws applicable in the part of the United Kingdom in which the storage facility used by the Client is located.
15.2 The courts of that jurisdiction shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, without prejudice to any rights the Client may have under applicable consumer protection legislation.
16. General
16.1 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
16.3 The Contract is between the Company and the Client. No other person shall have any rights to enforce any of its terms.
By using the Company’s storage and removal-related services, the Client confirms that they have read, understood and agree to be bound by these Terms and Conditions.
