Sthelier Storage Service Terms and Conditions

These Terms and Conditions set out the basis on which Sthelier Storage provides storage-related services to customers in the United Kingdom. By making a booking, paying a deposit, or otherwise using the service, the customer agrees to be bound by these terms. Please read them carefully before entering into any agreement. They are designed to be clear, fair, and practical for both parties, while reflecting common requirements for a professional storage service agreement.

The words “we”, “us”, and “our” refer to Sthelier Storage. The words “you” and “your” refer to the customer named on the booking or any person acting on the customer’s behalf with authority to do so. These terms apply to all bookings for storage solutions, associated handling, collection, delivery, or other related services we may provide from time to time.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any term shall be treated as a waiver of our rights. Any variation to these terms must be agreed by us in writing. These conditions are intended to support a transparent storage services contract and to reduce misunderstandings.

1. Booking process

Bookings may be made using the methods we make available from time to time. A booking is not confirmed until we have accepted it and, where required, received any initial payment or deposit. We may request information necessary to assess availability, access requirements, item type, storage period, and any special handling needs. You must ensure that all information provided is complete and accurate.

We reserve the right to decline or cancel a booking before commencement if we reasonably believe the items are unsuitable, prohibited, unsafe, unlawful, or likely to cause damage, contamination, or nuisance. Any storage unit, collection slot, or service date quoted before confirmation is subject to availability and may change if details supplied by you are incomplete or incorrect. A confirmed booking constitutes agreement to these storage terms and conditions.

2. Customer obligations

You are responsible for ensuring that all items placed into storage are yours, or that you have authority to store them. You must not use the service for any unlawful purpose or to store items that are dangerous, stolen, counterfeit, perishable, live, flammable, explosive, toxic, hazardous, or otherwise prohibited by law or by these terms. You must pack items properly and disclose any fragility, special care instructions, or risks in advance.

You must also ensure that items do not contain pests, contamination, or substances that may damage other property. If we suspect that any item is unsafe or prohibited, we may refuse access, require removal, or take reasonable steps to secure the facility and protect third-party property. Any costs or losses caused by inaccurate declarations or non-compliance may be charged to you.

3. Payments

Charges for self storage services or related services are payable in accordance with the rate, billing cycle, and payment method agreed at booking or as later notified to you. Unless otherwise stated, fees are due in advance. We may require a deposit, which may be used to cover unpaid charges, cleaning, disposal, damage, or other sums owed under these terms.

Late or failed payments may result in suspension of access to your goods, additional administrative fees, interest where permitted by law, and ultimately cancellation of the agreement. We may also withhold release of items until all outstanding balances are settled. If payment is taken by direct debit, card, or other recurring method, you must keep your payment details up to date. Price changes may be introduced with reasonable notice in accordance with the applicable service agreement.

Any quoted price is based on the information you provide and the scope of service requested. If the size, weight, volume, or complexity of the items is materially different from what was declared, we may revise the charge. All prices are stated exclusive of VAT unless we say otherwise. Where VAT applies, it will be added at the prevailing rate.

4. Cancellations, changes, and termination

If you wish to cancel a booking before the service starts, you must notify us as soon as possible. Any cancellation charges will depend on the notice period given and any costs already incurred by us, including reserved space, labour, transport, or handling expenses. If you cancel after the service has commenced, fees for the period used and any reasonable costs already incurred remain payable.

We may cancel or suspend the agreement with immediate effect if you breach these terms, fail to pay, provide false information, or act in a way that puts our staff, premises, or other customers at risk. We may also end the agreement if continued storage becomes impractical, unlawful, or unsafe. Upon termination, you must remove all items promptly and settle any sums due.

5. Access, handling, and customer property

Access to stored goods will be provided in accordance with the arrangements made at booking and any reasonable operational requirements. We may impose time restrictions, identification checks, or other security measures. You are responsible for ensuring that any person collecting or delivering goods is authorised to do so. We may rely on instructions given by the named customer unless we have clear written notice to the contrary.

Where we assist with loading, unloading, movement, or placement of items, we will take reasonable care. However, you remain responsible for ensuring that goods are packed suitably and that any items needing specialist handling are identified in advance. We are not responsible for concealed defects in packaging, normal wear and tear, or damage arising from poor preparation by you or a third party acting on your instructions.

If we reasonably believe goods may be abandoned, unsafe, or in breach of law, we may move them, isolate them, or take other proportionate steps. Such action will not transfer ownership and may create additional charges payable by you. The storage relationship does not amount to a sale, purchase, or transfer of title in any stored property.

6. Liability and insurance

We will exercise reasonable care and skill in providing our services, but we do not accept unlimited liability. Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under UK law. Subject to that, we are not liable for loss or damage arising from matters outside our reasonable control, including fire, flood, extreme weather, theft by third parties, power failure, industrial action, or acts of government.

You are strongly encouraged to maintain suitable insurance for the full replacement value of any items stored or handled. Unless we expressly agree otherwise in writing, any insurance arranged by us is subject to its own policy terms, exclusions, claims process, and limits. It is your responsibility to check whether cover is adequate for your goods, especially for high-value, fragile, sentimental, or unusual items.

Our total liability for any claim arising out of or in connection with the services, whether in contract, tort, or otherwise, shall be limited to the amount paid by you for the relevant service period giving rise to the claim, except where a different limit is required by law. We shall not be liable for indirect, special, incidental, or consequential loss, including loss of profit, loss of business, or loss of opportunity.

7. Waste regulations and prohibited disposal

Where the service involves removal, clearing, or handling of unwanted goods, all parties must comply with applicable UK waste laws and environmental rules. Waste must be accurately described, separated where necessary, and presented for lawful disposal or recycling. You must not request disposal of hazardous, clinical, asbestos-containing, electrical, chemical, or contaminated waste unless we have expressly agreed in advance and confirmed that we are licensed and able to handle it.

Any items left behind after termination may be treated as waste if you do not collect them within a reasonable time after notice, subject to any statutory requirements. We may charge for storage, handling, transport, segregation, recycling, or disposal of abandoned goods. If any item is considered controlled waste, you agree to provide all information needed for lawful transfer, treatment, and disposal in accordance with the applicable waste management regulations.

You must not place liquids, oils, batteries, paints, solvents, gas cylinders, sharps, or similar materials into general storage unless we have approved this in writing and confirmed that the items may be stored safely and lawfully. If prohibited waste is discovered, we may isolate, return, or arrange disposal of it at your cost. You remain responsible for any fines, penalties, clean-up costs, or third-party claims caused by your breach of this clause.

8. Data, confidentiality, and communications

We may process personal data in connection with bookings, payments, identity verification, security, account administration, legal compliance, and service communications. Any personal data will be handled in line with applicable data protection law. You must ensure that any personal data contained in items placed into storage is processed lawfully and is not stored in a manner that breaches privacy obligations owed to others.

We may contact you using the details supplied in your booking for notices, invoices, payment reminders, service updates, or termination notices. You are responsible for keeping those details current. Notices sent by email or another agreed electronic method will be treated as received according to the timeframes stated in the communication, provided they are sent to the last known address or account details supplied by you.

Both parties agree to keep confidential any non-public commercial or operational information disclosed in the course of the service, except where disclosure is required by law, court order, insurer, or regulator. This clause does not prevent us from sharing information necessary to enforce our rights, recover debt, or protect the safety of our staff, customers, and property.

9. General conditions

We may assign or subcontract any part of the service to appropriately qualified third parties, provided this does not materially reduce the standard of service we owe to you. You may not assign your rights or obligations under these terms without our prior written consent. If we agree to any variation, that variation will apply only to the specific matter confirmed and will not alter the rest of the agreement unless stated otherwise.

If any provision of these storage service terms is unenforceable, that provision will be severed to the minimum extent necessary and the remaining provisions shall continue in full effect. A person who is not a party to this agreement has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term unless we expressly agree otherwise in writing.

10. Governing law and jurisdiction

These terms and any dispute or claim arising from them, whether contractual or non-contractual, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory law requires otherwise. If the service is used by a customer based elsewhere in the UK, these terms will still apply to the fullest extent permitted by the relevant law.

By proceeding with a booking, you confirm that you have read, understood, and agreed to these terms and conditions. They form the full agreement between the parties regarding the relevant storage service unless expressly varied in writing. For clarity, no statement made before confirmation will override these written terms unless incorporated into the agreement. This document is intended as a comprehensive storage facility terms framework for lawful and responsible use.